Calculate your savings with our free Asset Maintenance ROI Calculator →

Get Started
Case Study

Payne Transportation

Location
Winnipeg, Canada

Payne Transportation, headquartered in Winnipeg, MB, is a well-established general freight hauler with operations across Canada and the United States. Their fleet includes vans, flat decks, RGNs (Removable Gooseneck Trailers), and specialized equipment that serve a wide range of transportation needs. While most of Payne’s fleet consists of owner-operators, the company owns and services many of its trailers at its central facility in Winnipeg. 

As the company expanded, Payne Transportation’s maintenance operations became increasingly difficult to manage using a paper-based system. Inspections and repairs generated stacks of handwritten work orders that required manual entry, creating significant inefficiencies. This slowed down critical processes, reduced accuracy, and consumed valuable resources that could have been directed toward higher-value work.
Payne Transportation logo
pexels pavel danilyuk 6407539

Challenge

  • Heavy reliance on paper-based work orders and handwritten notes for every inspection and repair 
  • Administrative staff overwhelmed by data entry, with consideration of adding new staff just to handle the backlog 
  • Difficulty reading handwritten notes, leading to occasional errors and delayed access to records 
  • Historical data stored in filing cabinets, limiting visibility into the condition and history of assets 
  • Accounting and month-end closing processes delayed by the time required to reconcile and digitize information 
The Solution

Mobile Work Orders with iMarq

Payne Transportation adopted Connixt iMarq to replace its paper-driven workflows with a digital platform that integrated directly with their existing Trimble TruckMate backend system. The new process moved data entry from the back office to technicians in the field, ensuring accuracy, improving speed, and freeing staff from repetitive administrative tasks. 

Implementation highlights included: 

  • Seamless integration with TruckMate, allowing information to flow smoothly across systems 
  • Deployment of iPads to technicians so inspections automatically generate work orders 
  • Speech-to-text functionality that allows quick note-taking without typing, helping technicians capture data faster and with more accuracy 
  • Ability to attach photos to work orders, improving visibility and transparency for managers and owner-operators 
  • Collaborative rollout in partnership with Connixt to tailor workflows and forms to Payne’s existing processes 
Payne

"Connixt iMarq is very user friendly and intuitive. The speech-to-text feature has been especially helpful, making it easy for technicians to capture notes quickly and accurately, which they found very exciting.”

Pauline Wiebe Peters, CPA, CGA 
VP – Finance & Administration 
Payne Transportation 

Benefits

Standardized Reporting
Ensures consistency and accuracy in data collected from the field.

Cost Savings
Reduces managerial time, travel expenses, and overall overhead.

Increased Efficiency
Streamlines workflows and improves the speed of information transfer.

Enhanced Project Management
Facilitates more effective and organized project management.

Competitive Edge Positions the company as an early adopter of innovative technology.

The Results

Paperless, Accurate, and Faster

The transition to iMarq delivered immediate benefits across maintenance, operations, and finance. Payne Transportation reduced administrative workload, accelerated accounting processes, and eliminated its reliance on paper records. Technicians quickly adopted the system, while managers gained new levels of transparency and confidence in their maintenance data. 

Key results included: 

Administrative workload significantly reduced, avoiding the need to hire additional staff 

Month-end closings completed by midday on day one instead of spilling into days two or three 

Paper records eliminated and replaced by digital, searchable documentation 

Enhanced transparency with photo documentation that improved communication with owner-operators 

High technician adoption and positive feedback, even from those less familiar with technology 

Greater audit readiness, with organized electronic records easily available for compliance checks 

By adopting Connixt iMarq, Payne Transportation replaced inefficiency with a streamlined, accurate, and transparent maintenance process that supports both daily operations and long-term growth. 

By digitizing its maintenance workflows with Connixt iMarq, Payne Transportation transformed a paper-heavy process into a streamlined, connected, and transparent system. The move not only improved data accuracy and operational efficiency but also empowered technicians with intuitive mobile tools that simplified their daily tasks. Today, Payne’s maintenance operations are faster, smarter, and ready to scale — a strong example of how fleet operators can modernize maintenance without disrupting their existing systems.

Ready to transform your maintenance?

Connixt is the simplest maintenance platform that uses a mobile app built for your crew. With its ease of use and real-time access to data, teams have saved up 20% of their time!

Sign up now for a demo and see how iMarq can transform your maintenance process.

Get Started
Map View Half