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Bridging the Gap: How Technology Can Combat the Technician Shortage.

Technician Shortage

The trucking industry, like many heavy-duty maintenance sectors, faces a critical challenge: a growing technician shortage. This deficit isn’t just a concern for the future – it’s impacting businesses today. A recent survey by TTNews, the trucking industry publication, showed that Technician Staffing is the top concern for businesses – up from #3 in 2023. This technician shortage is true across industries and directly leads to increased downtime, higher maintenance costs, and a lack of responsiveness to customer needs.

As experienced technicians retire and younger workers choose different other career paths, companies are struggling to find the skilled labor needed to keep their operations running smoothly. This is especially compounded by the emergence of new technologies (e.g. EV in transportation) that require new sets of skills.

By embracing the right technology, companies in industries like heavy equipment, facilities management, oil and gas, and fleet operations can overcome the technician shortage and transform their maintenance operations.

Here are three ways technology can help:

Boost Efficiency and Productivity

One of the biggest benefits of digitizing maintenance is the ability to streamline workflows and eliminate manual, paper-based processes. With a mobile-first platform like iMarq, technicians can access work orders, asset information, and parts inventory right from their smartphone or tablet. Features like speech-to-text, photo annotation, and geolocation tracking allow them to complete tasks faster and with greater accuracy, even with fewer workers on hand. Automated workflows and real-time data also help management better allocate resources, prioritize work, and make data-driven decisions. This means your existing technicians can accomplish more in less time, boosting overall efficiency and reducing the impact of the technician shortage.

Reduce Expensive Downtime

Unplanned downtime is one of the biggest challenges maintenance teams face, and the technician shortage only exacerbates the problem. Technology provides the tools and insights needed to get ahead of equipment failures and minimize disruptions through digitizing the entire maintenance process.

With features like predictive maintenance, automated work order generation, and integrated parts management, digitized maintenance platforms can help you anticipate issues before they arise. Technicians armed with the right information and digital work orders can resolve problems faster, getting critical assets back online quickly.

Additionally, mobile capabilities empower your technicians to respond to issues efficiently, even when they’re not physically on-site. This helps reduce the impact of the technician shortage and keeps your operations running smoothly.

Empower (and Retain!) Your Existing Workforce

The right technology empowers your maintenance team. By providing intuitive, user-friendly digital tools, you can make it easier for technicians to complete their work and access the information they need.

Features like speech-to-text, photo annotation, and geolocation tracking can streamline the maintenance workflow, reducing the time and effort required to complete tasks. This not only boosts productivity but also helps your existing technicians feel more confident and capable in their roles. Empowered employees are satisfied employees, and will help attract new talent.

Additionally, by integrating your existing systems and data sources, you can give technicians a comprehensive, real-time view of your assets and operations. This allows them to make more informed decisions, resolve issues faster, and provide better service to your customers.


Introducing the iMarq Advantage

What if you could effectively add another team member to your crew, to ease the burden on your existing team? That’s the power of iMarq.

iMarq empowers your technicians by leveraging the knowledge already within your organization. This cloud-mobile platform enables access to stores, past repairs, procedures, and troubleshooting techniques, making it readily accessible for your entire team. This translates to:

Improved Efficiency – Your existing crew can operate at full capacity, tackling backlogs and streamlining maintenance processes.

Knowledge Transfer – Captured institutional knowledge ensures valuable expertise isn’t lost when technicians move on.

Reduced Overtime – Technicians can complete tasks efficiently, minimizing the need for excessive overtime.

The iMarq Difference: Go Beyond Technician Shortage Solutions

While addressing the technician shortage is crucial, iMarq offers a comprehensive suite of benefits:

  • Enhanced Compliance – Stay on top of regulations with streamlined documentation and reporting.
  • Reduced Downtime – Get drivers back on the road faster with efficient paperwork management.
  • Eliminated Data Entry – Free your technicians and clerical staff from repetitive data entry tasks.


The technician shortage in trucking is a pressing concern, but it doesn’t have to cripple your operations. By adopting innovative solutions like iMarq, you can bridge the gap, empower your team, and ensure your business continues to run smoothly. 

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